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1. Can I reserve a location online using my PARKS DIRECT account?

Yes, currently all reservations are being made online. All rentals require customers to have a PARKS DIRECT account and age verification (You must be at least 21 yrs old to rent) To receive the resident rate, you must also provide verification of residency.

If you are not verified at the time you make your reservation, you will be charged and need to pay the non-resident rate. Once you are verified, a refund for the difference will be processed and sent to you. Verification must be made by the date of your rental in order to be eligible for a refund. 

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2. Can I view the building before I make my reservation?

We encourage all customers to view our buildings before making a reservation to ensure they are the right fit for their event. Park building viewings are only allowed Monday-Thursday, 8:00 am-8:00 pm by appointment only to Parks Direct Accountholders. 

Appointments are made for a one-hour time slot and must be requested via the Viewing Request Online Submission Form.

3. Do I need a key for my reservation?

The park buildings are now keyless. Once your security deposit is paid, you will receive an access code along with instructions the week of your event.

4. How soon will my security deposit be returned?

For a deposit paid by credit card, the deposit refund will be returned to the credit card account within 7-10 days if a six-month window has passed and the card number is no longer available due to credit card compliance standards (in which case a check will be issued to the account main contact). 

5. How soon can I enter my rental location?

You are welcome to enter at the earliest contracted time on your permit. Entering the building outside of contract hours or staying past contract hours will result in security deposit forfeiture.

6. What comes included with my rental location?

Approximately 10 tables (tables are rectangular, 6 feet by 2.5 feet) and 50 folding chairs are stored at all of our park buildings.

7. Is alcohol allowed?

Unfortunately, alcohol is not allowed at any of our park building locations or park areas. Exceptions include: 

- Cosca areas 1-4 * 

- Cosca Group Pavilion* 

- Watkins Park Picnic Pavilions 0-4*

*Watkins and Cosca: Only Keg Beer allowed.

8. Are there any cancellation fees?

All cancellations requested 60 full days before the event will result in an 80% refund. All cancellations requested between 60 and 14 full days of the event will result in a 50% refund. Any cancellations within 14 full days of the event will not be eligible for any refund.