The registrant is entitled to a 100% refund, or a credit to his/her account, in the event that M-NCPPC cancels a course.
The registrant may withdraw from a course at any time prior to course end, and in most circumstances will be entitled to receive a pro-rated credit to his/her account, based on the number of classes remaining at the time the withdrawal is requested. All withdrawals must be processed by the facility offering the program.
Refund Fees & Process
If the registrant chooses to request a refund of the credited amount, a 20% Refund Administration Fee will be imposed, reducing the amount to be refunded.
No requests for refunds will be accepted after a course is completed.
No cash refunds will be allowed.
Refunds for credit card purchases will be issued as a credit to the credit card account unless a six month window has passed and the card number is no longer available due to credit card compliance standards (in which case a check will be issued to the account main contact). Refunds for credit card payments made after 6/1/17 may be processed via check due to a change in the registration software system taking place in Fall 2017.
Check refunds may take 3-4 weeks to process.
No refund or credit will be issued for classes missed by the participant.
Some activities have different refund/withdrawal policies that supersede this standard policy, as identified in the course description or details.
Some courses have specific withdrawal policies, which limit when withdrawal may take place and/or whether any credit or refund will be applied.